Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in kanpur nagar
>
RSPL Group
>
Executive

Executive

RSPL Group

1 - 2 years

1 - 2 Lacs

kanpur nagar

Posted:9 hours ago| Platform:

Apply

Skills Required

communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Interaction & Issue Resolution:

Handle customer inquiries, complaints, and service requests through email, chat, voice, or other CRM-supported channels.
Provide accurate information on products, services, and policies to customers in a professional and courteous manner.
Resolve customer issues promptly and escalate complex cases to senior team members or relevant departments as required.

Utilization of CRM Systems:

Document all customer interactions and follow-up actions within the CRM system to maintain a clear record of customer history.
Use CRM tools to track and monitor ongoing customer interactions, ensuring cases are managed within set timeframes.

Data Analysis & Reporting:

Generate reports on customer feedback, complaint trends, and service performance metrics.
Analyse customer interactions to identify areas of improvement and support quality control efforts.

Customer Satisfaction & Retention:

Focus on customer satisfaction by providing timely responses and creating positive customer experiences.
Engage in retention strategies and initiatives aimed at improving loyalty and reducing customer churn.

Collaboration & Communication:

Work closely with cross-functional teams, such as Sales, Marketing, and Technical Support, to resolve issues and enhance customer experiences.
Communicate relevant customer feedback to management for further product/service enhancements.

Continuous Improvement:

Stay updated on company products, services, policies, and any changes that impact the customer experience.
Participate in training sessions and workshops to improve CRM skills and knowledge.

More Jobs at RSPL Group

Accounts Payable- Senior Executive

Kanpur

3 - 5 yrs

INR 2 - 4 Lacs

SAP Project Manager | Gurugram | RSPL Group

Gurugram

15 - 24 yrs

INR 35 - 50 Lacs

Corporate Social Responsibility Assistant Manager

Gurugram

2 - 5 yrs

INR 3 - 7 Lacs

ASSISTANT MANAGER

India, Gujarat

7 - 10 yrs

INR 5 - 7 Lacs

Lab Chemist

India, Gujarat

3 - 4 yrs

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.