Executive - Product Complaint Management - International Business

Dear Candidate,

Warm Greetings from Vadilal Industries Limited!

As discussed, please find the details of the Job responsibilities.

About Vadilal Industries Ltd.:

Vadilal, as the name conjures images of lip-smacking ice cream in a whole gamut of flavours. VADILAL GROUP is highly diversified and has a presence in Ice Creams, Processed Foods, Forex, Construction etc. For more details about the group and specific Group Companies,

please visit our website at www.vadilalgroup.com

Vadilal is India's third-largest ice cream manufacturer, with a production capacity of 3.25 lac litres daily. Vadilal stands for quality, availability, variety, and state-of-the-art machinery and equipment. However, the group's journey has been long, tracing its origins back to 1907.

"Product Complaint Management - International Business" at our

Bond:2 years

Shift Time:as per the US (3:00 PM to 12 Night)

Key Responsibilities:

Product Complaint Management

- Registered and documented all product complaints with accuracy and completeness.

- Coordinate with relevant teams to ensure efficient resolution of complaints within defined timelines.

- Monitor and follow up on complaint resolutions to ensure proper closure and documentation.

Data & Trend Analysis

- Maintain a comprehensive monthly complaint tracker to monitor issues across different products.

- Analyse variances by product category and complaint type to identify trends and areas for improvement.

- Generate detailed reports with actionable insights for internal teams to enhance product quality.

Product & Order Support

- Ensure order forms are regularly updated in alignment with the latest product matrix.

- Provide technical support to the sales team by addressing their requirements related to new and existing products.

- Assist in coordinating product-related documentation for internal and external stakeholders.

New Product Development

- Support the development and launch of new products by coordinating documentation and compliance requirements.

- Work closely with cross-functional teams to facilitate smooth product development activities.

- Ensure alignment between product specifications, regulatory requirements, and market expectations.

5)

- Conduct compliance checks for new markets, ensuring adherence to relevant industry regulations and legal requirements.

- Assist in compiling and reviewing regulatory documents to support product approvals/registrations.

Market & Competitor Analysis

- Perform market research to track competitor activities, product offerings, and emerging trends.

7)

- Prepare and manage specific shipping documentation.

E-commerce Onboarding & Support

- Handled the onboarding process for products on online e-commerce platforms, ensuring accurate listing and compliance with platform requirements.

- Manage product-related content and updates on e-commerce platforms to optimize visibility and sales performance.

Interested candidates can send their resume to the below email id :

vqthr@vadilalgroup.com