Executive - Patient Relations

Job Description

Job Responsibilities: Serve as the primary point of contact for patients and their families. Address and resolve patient inquiries, concerns, and feedback effectively. Ensure a seamless patient experience by coordinating with various departments. Assist with patient admissions and discharge processes. Maintain detailed records of patient interactions and feedback. This role would include rotational shifts consisting of Morning, Evenings and Sundays. Liasoning with the various departments such as billing, doctor, Nursing, Security to provide proper information on time whenever asked by patient. Handling Patient Complaints & Grievance &trying to resolve it by following up with concerned responsible person/department on immediate basis. Guiding the Patient & giving them special assistance as & when required or if any information comes from Front Office/Nursing /Technician Staff, Doctor, Asst. Manager where patient/Relative requires immediate attention. Taking Daily Routine Rounds for all In-Patients to make sure of their comfortable stay & proper services. Handover of the Feedback form & collecting it back from the patient/Relative prior to discharge. Doing Pre-admission calls and counseling patient about the hospital guidelines. Handling agitated patient and resolving their issue at the same time. Updating of OPD forms & daily checking OPD courtesy call list. Handling health checkup patients, IPD patients & to ensure their experience in the hospital satisfactory. Required Documents: Updated Resume Educational Certificates Work Experience Certificates (If Applicable) Identity Proof (Aadhar Card, PAN Card, etc.)