Job Description

Job Title: Executive /Sr. Executive - Sales Co-ordinator (International) Reporting to: AGM Sales Location: Mumbai Job Purpose: Responsible for building and maintaining relationships with a company's customers. Job Duties and Responsibilities Respond to customer inquiries promptly and efficiently. Resolve issues and provide information and advice to customers Compiling client Information Packs. Prepare and sending quotations Coordinating with production department for artwork, sampling & dispatch. Utilizing social networking opportunities to facilitate sales and increase brand awareness. Prepare and send samples to customers. Maintain customer database and customer satisfaction survey/feedback. Analyze customer data to identify patterns and insights. Use this information to enhance customer relationship management strategies Work with marketing, sales, logistics, and product development to improve the customer experience. Analyze data and make recommendations based on it. Having experience with calculations Coordination for customer visits & exhibitions Required Knowledge, Qualifications & Skills (Preferred/Essential) Qualifications Any Graduate (Essential)) MBA /PG (Preferred) Experience (Preferred/Essential) 3-5 yrs as CRM Executive/Sales Coordination (Essential) Knowledge MBA /Graduate in any discipline with minimum 3 years & above of experience. Excellent customer service skills and demonstrable experience Articulate and good telephone manner Excellent written communication skills, particularly for a sales audience. Keen eye for attention to detail High level of computer proficiency and demonstrable working knowledge of Microsoft Office. Creative, innovative and willing to contribute ideas and professional. Strong sense of initiative and a can do attitude. Software Skills (Preferred/Essential) CRM Software – Preferred Soft Skills (Preferred/Essential) Good Communication & interpersonal Skills Collaboration/communication with people of diverse backgrounds Customer Relations Role & responsibilities Preferred candidate profile