Posted:1 day ago|
Platform:
Work from Office
Full Time
The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
Primarily responsible for processing transactions as per the SLAs outlined by the clientEnsure that all the transactions are processed as per defined and documented desktop proceduresEnsure that the assigned targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Graduation
Data entry,
Copying information from one screen/source to anotherVery low training ,ramp time(Between 0 to 5 days)Standard processing approach in almost all scenariosVery low AHT(Between 0 to 5 mins) for processing
EXL
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