Executive – Digital Sales (Salon)

We’re hiring a remote Booking Executive to handle online customer interactions and convert inquiries into confirmed bookings for our beauty & wellness services in the UAE market. You’ll manage chats/calls, keep the schedule full, and deliver an excellent client experience while meeting sales targets.

Key Responsibilities

• Handle customer inquiries via Our Multichannel Inbox.
• Convert inbound leads into confirmed bookings; follow up on pending quotes.
• Upsell/cross-sell services, add-ons, and packages (massage, facials, nails, etc.).
• Manage calendars/therapist availability and minimize idle gaps.
• Record accurate client details and notes in the CRM/booking system.
• Process payment links, deposits, and confirmations; share pre-/post-care instructions.
• Prepare shift handovers and basic reports (conversion rate, cancellations, feedback).
• Resolve complaints professionally and escalate when needed.
• Collaborate daily with Dubai operations for routing and schedule changes.

Requirements

• 1–3 years in digital sales / online customer service / contact center (spa/salon/hospitality experience is a plus).
• Excellent English; + arabic is an advantage.
• Comfortable with VoIP calling and a CRM/booking tool.
• Target-driven, organized, and fast with typing and multitasking.
• Stable internet, reliable laptop/PC, headset, and a quiet workspace.
• Able to work UAE hours (Gulf Standard Time) on rotating evening/weekend shifts.
• Based in

  India, Sri Lanka or Philippines

  with valid right to work.

Work Type: Full-time, Remote.

Schedule: 6 days/week; shift coverage aligned to 10:00–24:00 UAE (rotational)

Compensation: Competitive salary + sales incentives; benefits as per company policy