EXECUTIVE - CUSTOMER SUPPORT

Customer Support Executive Job Description

We are looking for a qualified Customer Support Executive to display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring with the team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Roles & Responsibilities:

 Overseeing the customer service process.

 Resolving customer complaints brought to your attention.

 Planning the training and standardization of service delivery.

 Monitoring the work of individual representatives and of the team.

 Conducting quality assurance surveys with customers and providing feedback to the staff.

 Possessing excellent product knowledge to enhance customer support.

Skills Required:

 Excellent interpersonal and written and oral communication skills.

 Knowledge of CRM systems.

 Computer skills.

 Knowledge of mediation and conflict resolution techniques is preferable.

 Fluent in English, Hindi and Local Language

Educational Qualification: Any Graduation

Experience: 0-3 years

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person

Speak with the employer
+91 9063420760