Executive Customer Success

About fleetx.io:

Fleetx is an AI-powered fleet & logistics automation platform that helps businesses digitize their physical logistics operations and get actionable insights in real-time. Fleetx has served more than 350K+ vehicles and 1m+ trips across 100+ enterprise customers likes of Maersk, Unilever, Adani Group, Ultratech, Glenmark, DTDC, Bisleri, Shree Cement, Birla Corporation, SaintGobain, Godrej, Panasonic, AM/NS, Vedanta etc. We have raised ~$40M from marquee investors like IndiaMart, Beenext, IndiaQuotient, Titan Capital, and several others who support our vision of digitizing the backbone (Logistics & Transportation) of every economy in the world.

Description:

We are looking for a dynamic and proactive Customer Success Executive to join our team. The successful candidate will be responsible for ensuring our customers' satisfaction, retention, and growth. The ideal candidate will have excellent communication skills, be customer-focused, and possess a deep understanding of customer success metrics.

Responsibilities:

 Build and maintain relationships with customers, identify their needs, and provide solutions to their problems.

 Proactively monitor customers' usage patterns and behavior to identify opportunities for growth and identify potential risks of churn.

 Develop a deep understanding of our product and be able to communicate its features and benefits to customers.

 Work closely with cross-functional teams, including Sales, Marketing, and Product, to deliver a seamless customer experience.

 Provide timely and effective resolution to customer issues and ensure customer satisfaction.

 Develop and maintain a customer success plan for each customer, including setting goals, tracking progress, and reporting on outcomes.

 Conduct regular check-ins with customers to ensure they are getting value from our product and identify areas for improvement.

Desired Skills & Experience:

 Bachelor's degree in Business Administration, Marketing, or a related field.

 Minimum of 3 years of experience in a customer-facing role, preferably in SaaS or technology companies.

 Strong communication and interpersonal skills.

 Demonstrated ability to build and maintain relationships with customers.

 Proven track record of meeting or exceeding customer success metrics.

 Knowledge of customer success metrics, such as retention, churn, and lifetime value.

 Ability to work independently and as part of a team in a fast-paced environment.

 Excellent problem-solving skills and ability to prioritize tasks.

 Familiarity with customer success tools, such as CRM software and analytics platforms

Offerings:

• A dynamic and challenging work environment with significant growth opportunities.
• Competitive salary and benefits package.
• Comprehensive medical and accidental coverage for employees and their families.

Location - Gurgaon

Apply Via - https://forms.gle/gMVTAt8MzcL7ZVy77

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person