Executive Customer Care & Coordinator

As an Executive Customer Care & Coordinator at our reputed company in the Courier/Transport/Cargo industry in Trivandrum, you will be responsible for efficiently managing day-to-day customer care operations and ensuring professionalism in all interactions. You will closely coordinate with internal departments and team members to guarantee the positive delivery of shipments. Additionally, you will act as the primary point of contact for select clients, providing them with daily MIS reports and ensuring timely resolution of any issues they may face. To excel in this role, you must have a minimum of 5 years of experience in Customer Care and Coordination roles within the Courier/Transport/Cargo industry or a related service sector. Strong interpersonal and coordination skills are a must, along with the ability to work independently and take full responsibility for your assigned tasks. It is essential that you are familiar with the local area and can fluently communicate in the local language. This position is open to male candidates aged 30 years and above who are currently residing in Trivandrum or nearby areas. As a full-time employee, you will be entitled to benefits such as commuter assistance and paid time off, with a day shift schedule and performance bonuses. You should be willing to travel up to 25% of the time and must be able to reliably commute to our office in Trivandrum, Kerala. If you meet the eligibility criteria and are looking to join a dynamic team where your customer care and coordination skills will be valued, we encourage you to apply for this exciting opportunity.,