Executive – Customer Care & Coordinator

Job Description

Job Opening: Executive – Customer Care & Coordinator (Trivandrum)-Male A reputed company in the Courier / Transport / Cargo industry is looking for a dedicated and experienced Executive – Customer Care & Coordinator to join our team in Trivandrum. Position: Executive – Customer Care & Coordinator (Male) Location: Trivandrum (Local candidates preferred) Key Responsibilities: Handle day-to-day customer care operations with efficiency and professionalism. Coordinate closely with various internal departments and team members across all levels to assure positive delivery of shipments. Be a single point of communication for select clients and their daily MIS. Provide detailed follow-ups and ensure timely communication and resolution of customer issues. Maintain strong communication between the field staff, operations, and clients. Maintain records and prepare reports as needed. ✅ Eligibility Criteria: Age: 30 years and above Experience: Minimum 5 years of experience in Customer Care and Coordination roles within a Courier / Transport / Cargo company or service industry. Must possess strong interpersonal and coordination skills. Ability to work independently and take full responsibility for assigned tasks. Familiar with the local area and able to communicate fluently in the local language. Note: This position is strictly for candidates currently residing in Trivandrum or nearby areas. Job Type: Full-time Pay: ₹9,594.63 - ₹20,000.00 per month Benefits: Commuter assistance Paid time off Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Ability to commute/relocate: Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: Customer retention: 3 years (Preferred) Language: English (Preferred) Location: Trivandrum, Kerala (Required) Willingness to travel: 25% (Required) Work Location: In person