Executive – Client Excellence

Designation: Executive - Client Excellence
Location: AhmedabadPreferably we are looking for someone who can join us in Next 15days.Salary Range: 25-30K per month

Qualifications & Experience:
Graduate with experience of 1 years or MBA or Fresher will

• Excellent English Communication & Soft Skills or Fresher with very good communication skills.
• Proficient use of MS Office will be considered as an added advantage

Job description:

• Effectively resolving customer support query via call or ticketing tool
• Creating / updating platform usage reports on weekly and monthly basis and also sharing the same with respective client SPOC
• Ensuring highest Customer Satisfaction through appropriate handling of Customer Complaints & Suggestions.
• Creating easy to understand user manuals/FAQ and updating the same after each product updates
• Responsible for creating required MIS reports for each client in Excel or PPT or Word file
• Guiding & supporting clients for better utilization of services offered by the organization.
• Appropriate internal communication with Tech Dept, Sales, Marketing & the Management for query/ bug resolution
• Supporting & conducting Auctions Events if needed

Technical Competencies:

• Communication skills
• Presentation skills
• Interpersonal Skills
• Excellent in MS Office

Immediate joining is highly preferable

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Life insurance

Work Location: In person