Executive - Call Centre

Eagle Fleet Services Pvt Ltd (Red Taxi)

0 - 3 years

1 Lacs

tiruchchirāppalli

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

resolve service typing communication

Work Mode

On-site

Job Type

Full Time

Job Description

Answer a large number of incoming calls and respond to customers.
Manage and resolve customer queries.
Identify and escalate issues to supervisors.
Provide service-related information to customers.
Document all call information according to standard operating procedures.
Follow up customer calls where necessary.
Build sustainable relationships of trust through open and interactive communication.
To acknowledge and resolve customer issues.

Required Qualifications and Skills

Any degree.
0-3 years of work experience in a relevant field.
Knowledge of customer service practices and principles.
Excellent typing skills.
Superior listening, verbal, and written communication skills (Tamil and English)
Ability to handle the stressful situation appropriately.
Lead Conversion & Convincing skills.
Willing to work at Rotational shifts.

Job Types: Full-time, Permanent

Pay: From ₹13,500.00 per month

Benefits:

Health insurance
Provident Fund

Work Location: In person

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