Excellence Engineer

Centre of Excellence Engineer Omnissa & Active Directory

Location: India (Remote)

Shift: Night Shift - Shift Timing: 6.30 pm to 2.30 am (to support North American customers)

Experience: 4–6 Years

Role Overview -

We are seeking a highly skilled L3 Engineer with strong expertise in Omnissa (formerly VMware EUC) and Active Directory to support our North American customers during night shift hours. This role requires deep operational knowledge of VMware Horizon components, particularly Dynamic Environment Manager (DEM), and will include troubleshooting, optimization, and project-based delivery.

Key Responsibilities -

Provide Level 3 support for VMware Horizon environments, focusing on DEM, UAG, App Volumes, and Connection Servers

Act as a subject matter expert for complex Active Directory configurations, policies, and integration with EUC platforms

Monitor, troubleshoot, and optimize VDI environments for performance and end-user experience.

Collaborate with L1/L2 teams for incident escalation and resolution.

Interface directly with clients to understand issues and deliver timely resolutions.

Participate in environment upgrades, patching, and change control.

Prepare and maintain technical documentation, SOPs, and runbooks.

Be open to learning and achieving additional certifications on EUC products.

Required Skills & Qualifications -

4–6 years of hands-on experience in VMware Horizon infrastructure, including DEM

Strong expertise in Microsoft Active Directory, GPOs, OU structuring, and authentication integrations

Proven track record of handling production incidents in enterprise environments

Familiarity with ticketing systems (ServiceNow)

Excellent written and verbal communication skills.

Willingness to work night shift (IST) to support North American customers.

Strong problem-solving and documentation skills

Preferred (Nice to Have) -

Exposure to Parallels RAS, Island, AVD, or Citrix technologies

Advance scripting knowledge (PowerShell, VBScript)

Experience in secure browser or ZTNA environments

ITIL Foundation certification

What We Offer -

Opportunity to work with global clients and enterprise technologies.

Fast-track learning in Parallels RAS and other EUC stacks.

Collaborative and growth-oriented culture

Performance-based incentives

Regards,

Rivka Pawar

HRBP

rpawar@bhs-world.com