Erp System Administrator

Essential Skills and Abilities:

To perform this job successfully, an individual must be able to perform each of the essential skills and abilities satisfactorily. The requirements listed below are representative of the skills and/or abilities required.

• Teamwork and Professionalism

  team spirited, exhibits objectivity and openness to others views; gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed. Approaches others in a tactful and professional manner; reacts well under pressures; treats others with respect and consideration regardless of their status or position; reacts with sensitivity toward emotional topics and issues; behaviours support B.R. Funsten & Co. core values (per Employee Handbook).

• Oral and Written Communication

  – speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Job Summary:

ERP System Administrator

The role also acts as a key backup to the ERP Director & other Technical Specialists.

Essential Duties & Responsibilities:

System Knowledge & Maintenance:

• Maintain in-depth knowledge of the ERP systems file structure, workflows, and processes.
• Understand how K8 supports business processes across various departments and ensure system configurations meet business needs.

ERP System Configuration & Customization:

• User setup and configuration
• Configure and customize ERP solutions to meet the organization’s requirements.
• Perform regular audits of the ERP system functions on a daily, weekly, and monthly basis.

Technical Support:

• Serve as primary point of contact for application-related issues and provide troubleshooting and support for end users, coordinating with Vendor technical support as necessary.
• Resolve user issues related to K8; provide guidance on best practices.
• Log, track and manage support calls logged via the service desk.

System Updates & Testing:

• Assist with testing new releases and system changes with minimal disruption to business operations.
• Testing possible issues as well as related fixes when delivered.

Data Management & Reporting:

• Ensure data integrity and consistency across the ERP system.
• Oversee data migration, validation, and transformation processes during new system rollouts or supporting project deliverables.

User Training & Documentation:

• Provide training to end-users and other stakeholders to ensure efficient usage of the system.
• Document technical processes, configurations, and customizations for future reference and training.

Troubleshooting & Testing:

• Identify areas for system performance improvement and proactively suggest optimizations.
• Monitor system health and troubleshoot issues related to performance, security, and functionality.
• Provide expert-level support to Department Heads and Super Users for complex technical inquiries.

Backup to the ERP Director & Other team specialists:

• Act as the primary backup to the ERP Director & other Technical Specialists for technical oversight and decision-making.

Other Duties:

• Perform other duties and special projects assigned by the ERP Director or senior leadership.

• Attendance/Dependability

  – is consistently at work and on time as scheduled; demonstrates good use of discretionary time; arrives at meetings and appointments on time. Follows instructions; responds to management direction; takes responsibility for actions; keeps commitments; completes tasks on time.

• Interpersonal Skills

  – open and honest, focuses on solving conflicts, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to the ideas of others. Treats people fairly; works well in group problem solving situations; develops/champions new ideas; asks for and offers help when needed.

• Adaptability and Change Management

  – adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. Communicates changes effectively; prepares and supports those affected by change; monitors transition and evaluates results.

• Strategic Thinking

  and Decision Making

  – understands organization’s strengths and weaknesses; identifies external opportunities; adapts strategy to changing conditions.

Displays willingness to make timely decisions; exhibits sound and accurate judgment;

supports and explains reasoning for decisions; includes appropriate people in decision-making process.