ERP Functional or Support Analyst

As an Odoo ERP Support Specialist, you will be responsible for providing first-level support to handle incoming support requests related to Odoo ERP. Your role will involve addressing issues promptly and resolving them effectively. Additionally, you will assist in configuring Odoo modules according to user needs and business requirements. Your key responsibilities will include: - Identifying, analyzing, and resolving system issues, bugs, and errors reported by end-users - Maintaining proper documentation of issues, solutions, and best practices for future reference - Conducting training sessions to ensure users understand how to effectively use the software - Collaborating with cross-functional teams to identify root causes of issues and ensure continuous improvements - Regularly monitoring system performance, optimizing workflows, and suggesting enhancements for better user experience - Assisting in system upgrades, module updates, and testing of new features - Communicating with clients and stakeholders, providing technical assistance and functional guidance as needed - Maintaining detailed records of support requests, resolutions, and system modifications,