ERP Functional or Support Analyst

You will be responsible for providing first-level support for Odoo ERP, addressing incoming support requests and resolving issues promptly. Additionally, you will assist in configuring Odoo modules based on user needs and business requirements. Your role will involve identifying, analyzing, and resolving system issues, bugs, and errors reported by end-users. It is essential to maintain proper documentation of issues, solutions, and best practices for future reference. You will also conduct training sessions to ensure users understand how to effectively utilize the software. Collaboration with cross-functional teams, including development, functional, and business teams, is crucial to identify root causes of issues and drive continuous improvements. Regular monitoring of system performance, optimization of workflows, and suggesting enhancements for better user experience will be part of your responsibilities. You will assist in system upgrades, module updates, and testing of new features. Client interaction is key, as you will communicate with clients and stakeholders, providing technical assistance and functional guidance when necessary. It is important to maintain detailed records of support requests, resolutions, and system modifications.,