Job Summary:
The Epicor ERP Developer is a member of the IT team who works collaboratively with all functional departments to solve business needs and provide solutions to run, grow, and transform the business. This person creates and maintains highly optimized solutions that adhere to company and security standards. This person addresses the health and maintenance of all types of applications as well as the integration points between those applications.
Principal Duties and Responsibilities:
- Design, develop, and test new source code and/or modifications to existing code for new software features and functions according to specifications
- Design, develop, modify, and test Epicor-specific enhancements and solutions, including but not limited to BAQs, BPMs, Dashboards, and screen customizations
- Ability to write, implement, and troubleshoot complex BPMs
- Experience in creating and maintaining custom solutions using AppStudio
- Must perform advanced AppStudio customizations
- Design, develop, and run unit test cases
- Architect and enable third party integration services
- Evaluate integrations between programs and whether a contemplated change in one part of a program would cause unwanted results in a related part
- Analyze performance of applications and take action to correct deficiencies based on consultation with users and approval of CAB
- Continue learning and maintaining knowledge of current and future functionality and capabilities of ERP system
- Initiate Applications and ERP projects that drive the ERP roadmap
- Initiate ERP upgrades and updates by guiding the ERP team on related tasks. Consult in the testing and training process
- Initiate improvements and make recommendations on the utilization and optimization of the ERP system
- Drive, collaborate, and execute functional and technical application roadmaps aligned to strategic vendors, business capabilities, and benefits
- Initiate documentation on complex ERP application best practices
- Lead all vendors and contractors performing Application services work
- Engage in the prioritization and resource planning of IT initiatives
- Model and lead Application services in alignment with ITIL/Service Management
- Initiate ITIL/Service Management within ERP Applications. Model, train, and support the ITIL/Service Management discipline within IT organization
- Lead and model Change Control process and represent individual changes initiated
- Design, develop, implement and document database structures and maintenance plans
- Design and develop solutions with business and technical partners to ensure successful implementation
- Design technology solutions for business projects that enable the company's growth and evolution
- Ensure safety and quality processes are maintained additionally looking for and actioning areas of improvement
- Independently applies broad knowledge of IT principles and practices
The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described. Rather,
they are intended only to describe the general nature of the job.
- Maintains good working relationships and instils confidence in colleagues throughout the organization at all levels
- Ensures principles of high-performance leadership are engrained and instilled in colleagues at all levels
- Actively engage in IT Leadership Team (including but not limited to activities like mentorship, communication, Demand Planning, project management, and strategic planning)
- Act as an innovative business partner to make recommendations. Attend strategy and team meetings
- Write and maintain developer documentation
- Document bugs and issues with resolutions for future reference
- Provides guidance relating to overall department objectives and high-level project matters, critical issues, new concepts, and policy matters
- Delegate and lead work level responsibility
- Establishes guidance, when necessary, on more advanced IT principles and practices
- Guide and train IT staff on analyzing and troubleshooting complex escalated tickets
- Immediately engage and solve urgent incidents, such as outages; escalate to third party for support after root cause analysis complete or if skill set prevents resolution
- Set up monitoring alerts to generate automated tickets
- Execute appropriate and timely actions based on monitoring alerts
- Escalation point on all ERP application-related issues
- Support team in determining root cause of incidents and offer preventative solutions
Knowledge, Skills and Abilities:
- Bachelors degree in Information Technology or similar discipline, or equivalent combination of education and experience.
- 5 years of domain-specific experience (infrastructure, application management, project management, business analysis, etc.)
- Appropriate Technical certification(s) preferred
- Experience in programming using SQL, C#, Java, PowerShell, REST
- Experience in report development using SSRS, Crystal Reports. Visual Studio preferred
- Experience with MS SQL Server, SSRS Reporting, BAQs, BPMs, customizations, Dashboards, Epicor and Administration tools preferred
- Experience with AppStudio required
- Experience with Kinetic design preferred
- Familiarity with MS 365
- Experience with applications development lifecycle with excellent design/problem-solving skills preferred
- Strong detailed documentation skills
- Attention to detail and documentation rigor
- Familiarity of software laws and restrictions including federal copyright laws as they pertain to the use of computer software
- Familiarity with process improvement principles
- Ability to assess processes and design, digitize, and/or automate them
- Builds relationships with business partners and communicates in a manner understandable to audience and with customer service orientation
- Detail oriented, but ability to see the big picture”
- Ability to provide options and recommendations
- Ability to influence without direct managerial responsibilities
- Self-motivated with the ability to plan, prioritize, and manage many priorities effectively
- Ability to work collaboratively within the team and cross-functionally
- Ability to facilitate change management in the fast pace of technology
