ERP Application Support Analyst

Job description

Role & Responsibilities:

• Provide First-Level Support: Handle incoming support requests related to Odoo ERP, addressing issues and resolving them promptly.
• Odoo Configuration: Assist in configuring Odoo modules according to user needs and business requirements.
• Issue Troubleshooting: Identify, analyze, and resolve system issues, bugs, and errors reported by end-users.
• System Documentation: Maintain proper documentation of issues, solutions, and best practices for future reference.
• User Training: Conduct training sessions to ensure users understand how to effectively use the software.
• Collaborate with Cross-Functional Teams: Work closely with development, functional, and business teams to identify root causes of issues and ensure continuous improvements.
• Monitor System Performance: Regularly monitor system performance, optimize workflows, and suggest enhancements for better user experience.
• Upgrades & Testing: Assist in system upgrades, module updates, and testing of new features.
• Client Interaction: Communicate with clients and stakeholders, providing technical assistance and functional guidance as needed.
• Documentation: Maintain detailed records of support requests, resolutions, and system modifications.

Experience Required: Fresher to 1+ Years.
Job Location: Surat (Work from Office)

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

• Provident Fund

Application Question(s):

• What is your Current CTC?
• What is your Salary Expectation?
• How many days' notice period do you have?
• What is your current location?

Experience:

• ERP Functional Consultant: 1 year (Preferred)
• Odoo ERP: 1 year (Preferred)

Work Location: In person