ERP Administrator (Production ERP Support)

We are seeking a proactive and resourceful ERP Administrator to oversee the daily operations and user support for our in-house production ERP system, delivered by a leading tech agency. This role is key to ensuring smooth workflows, prompt resolution of user issues, and ongoing collaboration with our external ERP partner.

Key Responsibilities

· Serve as the primary point of contact for any ERP-related queries or issues within the company.

· Monitor system health, user activity, and data integrity on a daily basis.

· Troubleshoot user problems, provide immediate solutions where possible, or escalate to our external ERP agency when required.

· Liaise between end-users and the tech agency for system enhancements, troubleshooting, and updates.

· Maintain ERP documentation, user manuals, and FAQs to support internal users.

· Train staff and create guides for common tasks or new features.

· Support data migration, custom reporting, and help ensure the security and reliability of system data.

· Assess the impact of change requests and work with stakeholders for smooth implementations.

Skills & Qualifications

· Bachelor’s degree in IT, Computer Science, or related field (or relevant work experience).

· Strong familiarity with ERP systems.

· Ability to translate business needs into technical solutions and vice versa.

· Basic understanding of SQL, data extraction, and documenting processes.

· Excellent problem-solving and organizational skills.

· Strong communication: able to support and guide users at all levels.

· Experience collaborating with third-party technical vendors is a plus.

Nice-to-Have

· Experience with production/manufacturing ERPs.

· Familiarity with system integrations (finance, inventory, supply chain).

· Certifications in databases, ERP modules, or ITIL desirable.

If you are a tech-savvy problem solver who loves helping others and bridging the gap between business and technology, we’d love to hear from you!

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month