Entry Level Executive

As a technical assistance and customer service representative at an MNC in Chandigarh & Mohali, your primary responsibility will be to provide troubleshooting support to customers by analyzing their needs and recommending appropriate solutions. You will be expected to interact with customers over calls, emails, and chat to ensure a high level of customer satisfaction through excellent service. The ideal candidate for this role should have a graduation degree and possess good English communication skills. Both freshers and experienced individuals are encouraged to apply. The work schedule is 5 days a week with 2 rotational offs and a 9-hour shift, out of which 8 hours will be dedicated to working. Flexibility to work in US shift timings or night shifts is required. Candidates aged between 21 and 30 are eligible for this position. The compensation package includes a salary ranging from 2.42 LPA to 3.24 LPA along with additional night shift allowance. Furthermore, employees are entitled to a quarterly bonus of up to 9,000 and various benefits such as cabs for transportation, free medical insurance of Rs. 1 Lakh with cashless treatment in 50+ hospitals, a 24*7 medical helpline, and 2 paid leaves per month. This is a full-time, permanent position suitable for individuals looking to grow in the customer service industry. The work location is in person, and the shifts may include day shift, evening shift, fixed shift, Monday to Friday, morning shift, night shift, or rotational shift. Additional benefits include health insurance, life insurance, paid sick time, paid time off, and provident fund. Performance and yearly bonuses are also part of the compensation package.,