Enterprise Support Administrator

Job Description

Join our Team as a Enterprise Support Administrator! Location: Gurugram About the role: Are you passionate about providing exceptional support to Enterprise customers? As an Enterprise Support Administrator at Onecom, you will be pivotal in ensuring our high-value clients receive unparalleled service and support. Your role will involve managing client queries, troubleshooting issues, and liaising with internal teams to guarantee seamless customer experiences in a fast-paced, dynamic environment. What makes you a great fit: Previous experience in customer support or a similar role Strong problem-solving abilities and attention to detail Excellent communication and interpersonal skills Ability to manage multiple priorities and tasks simultaneously Familiarity with Enterprise customer support environments Proficiency in CRM systems and customer support software Empathy and a customer-focused mindset Capability to work independently and collaboratively Organisational skills and ability to work under pressure Key responsibilities: Respond promptly to customer inquiries Action administrative changes on Enterprise Accounts Follow any bespoke order processes Contribute ideas to projects Provide solutions and troubleshoot technical issues for Enterprise clients Coordinate with internal departments to resolve ticket escalations Maintain accurate client interaction records in CRM systems Utilise and adapt templates to provide updates internally and externally Foster strong, long-lasting relationships with clients Perks for our People: Holidays : 18 days annual leave, + 6 public holidays Other Leave : 7 days casual leave, 7 days sick leave Development : In-House Training Academy Wellbeing : Mental Health support Who we are: Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences. Our values: We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration. ED&I: We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.