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Enterprise Operations Center Consultant

5 - 10 years

10 - 12 Lacs

Hyderabad

Posted:3 months ago| Platform: Naukri logo

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Skills Required

SolarWinds Servicenow ITSM New Relic Major Incident Management

Work Mode

Hybrid

Job Type

Full Time

Job Description

Principal Consultant - Enterprise Operations Center Experience: 2-5 years (2 positions) & 8-15 years (1 Position) Location: Hyderabad Only Immediate Joiners. Genpact is hiring for the role of EOC Principal Consultant involves monitoring and addressing alerts, changes, and maintenance, requiring ITIL principles, CAB process knowledge, and network device configuration. The candidate must handle P1, P2 Bridges and ensure quick resolution of business-impacting issues. Responsibilities: Monitor and address alerts, changes, and maintenance. Handle tech and non-tech bridges, including P1 and P2 issues. Collaborate with Major Incident Management for business-impacting issues. Ensure SLA compliance and proper logging in ITSM tools. Manage tickets through their lifecycle, from creation to resolution. Raise tickets with carriers and coordinate issue resolution. Identify opportunities to automate repetitive tasks. Participate in 24x7x365 rotational support for production systems. Qualifications we seek in you! Experience with ServiceNow and incident management processes. Knowledge of change implementation and its impact on alerts. Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell. Ability to collaborate and communicate with cross-functional teams and ISPs. Understanding of ITIL standards and ticket prioritization Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution. Preferred Qualifications/ Skills Good Communication skills. Experience handling tech and non-tech bridges, including P1 and P2 issues. Experience in a team-oriented, collaborative environment. Strong analytical skills to guide timely issue resolution.

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www.genpact.com

Business Consulting and Services

New York NY

10001 Employees

2135 Jobs

    Key People

  • Tiger Tyagarajan

    President and CEO

  • Pramod Bhasin

    Former CEO and Founder

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