Enterprise Incident & Problem Management Analyst Senior

As a Senior Major Incident Manager in the Banking/Finance domain, your role involves providing 24x7 support and management of incidents within a production environment to ensure service level agreements are met in support of clients and the company's mission-critical business requirements. **Key Responsibilities:** - Lead and coordinate the incident response team during critical service disruptions - Support a computer operations environment that meets all service level agreements and availability targets - Make quick decisions about escalation and prioritization - Ensure proper documentation of the incident timeline and actions taken - Manage the bridge call or incident war room - Provide regular status updates to leadership and affected business units - Coordinate with external vendors or third-party providers if needed - Develop and maintain incident management procedures and playbooks - Ensure incident response plans are up-to-date and tested regularly - Train team members on incident response procedures - Review incident patterns to identify systemic issues - Work with teams to implement preventive measures - Maintain contact lists and escalation procedures - Coordinate regular disaster recovery and business continuity exercises - Recommend process improvements based on lessons learned - Update documentation and procedures based on experience **Qualifications Required:** - 7-11 years of experience in Major Incident Management for UK/US clients - Hands-on experience in Banking/Finance Domain - Ability to manage global incidents across multiple data center environments - Strong communication and analytical skills - Willingness to work 24/7, including night shifts - Good at multi-tasking **Additional Details:** - Knowledge of FIS products and services is an added bonus - Knowledge of financial services industry and basic financial analysis principles and ratios is advantageous In this role, you can expect a multi-faceted job with a broad spectrum of responsibilities, a modern international work environment with a dedicated and innovative team, professional education and personal development opportunities, and a work environment built on collaboration, flexibility, and respect. FIS is your final career step! Please note that FIS is committed to protecting the privacy and security of all personal information processed to provide services to clients. The recruitment at FIS primarily works on a direct sourcing model, and resumes from recruitment agencies not on the preferred supplier list are not accepted. FIS does not bear any responsibility for related fees for resumes submitted through unauthorized channels.,