Ent Apps Service Reliability Analyst

Responsibilities:

• Act as the first line of response for all events and incidents associated with the Applications supporting Arm Business operations.
• Assist in onboarding new applications and monitoring capabilities into the SRC s observability stack.
• Support and improve alerting and incident response workflows.
• Automate repetitive tasks to improve efficiency and reduce manual intervention.
• Conduct root cause analysis of incidents and implement preventive measures.
• Management of incidents to suppliers and Arms technical on-call rotas as appropriate.
• To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix.
• Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues.

Required Skills and Experience:

• Experience of one or more of observability tools, preferably Dynatrace (Or Datadog, Splunk, Uptrends, Prometheus etc).
• Experience in a scripting or programming languages (e.g., Python, PowerShell, Java,.NET, Node.js, Ansible or JavaScript).
• Awareness of Enterprise/ SaaS platforms like SAP, Salesforce, Databricks, MuleSoft etc.
• Proficient in ticket management via an ITSM platform such as ServiceNow.
• Exposure to supporting infrastructure across cloud and on prem solutions for more than one of the following technical areas: server, storage, virtualisation or associated engineering platforms.
• Willingness to learn new skills and technologies as the SRC increases its scope of responsibility.
• Effective communicator within a team with a proactive approach and personal accountability for outcomes.
• Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.

Nice To Have Skills and Experience:

• Experience creating or managing

  automation

  for repetitive tasks or configuration.
• Curiosity about automation and DevOps practices.