Service Reliability Infra Advisor

Responsibilities:

• Lead the

  analysis and resolution of infrastructure incidents

  across physical and virtual servers, storage, identity, and engineering platforms.
• Work with platform and engineering teams to

  expand monitoring coverage

  , define alert thresholds, and onboard new applications and services into SRC support.
• Drive

  proactive monitoring, tuning, and optimization

  of systems using

  Dynatrace

  and other observability tools.
• Look for opportunities to adapt automation to support the AIOps platform
• Conduct root cause analysis of incidents and implement preventive measures.
• Management of incidents to suppliers and Arms technical on-call rotas as appropriate
• To log all issues in the Service Management Tool and manage them to completion within EIT service levels and quality criteria matrix
• Work on a shift pattern, on a 24/7/365 operating model, while being able to work independently and flexibly in response to emergencies or critical issues

Required Skills and Experience:

• 3 6 years of hands-on experience in Platform

  Operations

  , or

  Infrastructure Support

  roles.
• Solid experience with observability tools managing and optimising an enterprise observability (e.g.,

  Dynatrace

  ,

  Datadog

  ,

  Splunk

  ) for real-time monitoring, alerting, and diagnostics.
• Proficiency in one or more scripting or programming languages (e.g., Python, Java, .NET, Node.js, Ansible or JavaScript).
• Practical knowledge of

  infrastructure automation

  using

  Ansible

  , including writing and managing playbooks.
• Understanding of UAM and IAM across on Premise, OUD/LDAP and Azure AD, including fault finding and access issues.
• Experience supporting Windows and Linux operating systems
• Experience with engineering tools such as Github, Jira, and Confluence
• Virtualization and Storage infrastructure, High Performance computing and Cloud services in an enterprise environment.
• Proficient in ticket management via an ITSM platform such as ServiceNow
• Experience leading

  incident response

  , driving service restoration and coordinating root cause analysis under pressure.
• Effective communicator within a team with a proactive approach and personal accountability for outcomes.
• Ability to analyze incident patterns and metrics to proactively recommend reliability improvements.

Nice To Have Skills and Experience:

• Exposure to

  high performance computing

  or cloud-native services
• Proven background in automation and DevOps practices