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JSW Gecko Motors Pvt Ltd
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Engineer/Sr. Engineer After Sales and Service

Engineer/Sr. Engineer After Sales and Service

JSW Gecko Motors Pvt Ltd

2 - 7 years

|

6 - 7 Lacs

Posted:1 month ago| Platform:

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Skills Required

service engineering field service ms office technical services after sales support excel powerpoint ms office tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Maintaining detailed records of service interactions and process outcomes using relevant CRM, Excel and workflow tools
Work with team members to implement advanced service planning, resource allocation, and process improvements for greater operational efficiency
Support service follow-ups and proactive outreach to ensure issues are resolved and elevate customer satisfaction levels.
Help analyze customer feedback and service data to guide improvements focused on satisfaction.
Coordinate with cross-functional teams (technical, warranty, sales, logistics) to ensure seamless support and aftersales service delivery.
Preparing reports on service KPIs and departmental results for management reviews
Assist in the administration and optimization of aftersales processes, such as complaint management, warranty case handling, and service schedule coordination.
Willing to travel to high Altitude area.

Administrative Tasks:

Organize and maintain Service documentation
Review travel bills of service team
Coordinate with internal teams for Spare parts transfer to Field locations

Team Collaboration:

Participate cross functional team meetings, providing input, updates on field issues and implement solutions relevant for After sales and service.

Preferred candidate profile

BTech/ BE in Mechanical/ Automobile

More Jobs at JSW Gecko Motors Pvt Ltd

Engineer/Sr. Engineer After Sales and Service

chandigarh

INR 6 - 7 Lacs

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JSW Gecko Motors Pvt Ltd

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