Posted:2 days ago|
Platform:
Work from Office
Full Time
Role & responsibilities End-User Support: Provide L1 support for desktop, laptop, and peripheral issues. Troubleshoot hardware and software problems (Windows OS, MS Office, printers, scanners, etc.). Assist users with email, VPN, and application access issues. Support core banking applications and other proprietary banking software. Ensure timely resolution of tickets within defined SLAs. Hardware & Software Maintenance: Install, configure, and update desktop systems, laptops, and applications. Perform regular maintenance and patch updates. Replace faulty hardware components. Maintain accurate records of incidents, problems, and resolutions. Create and update knowledge base articles for common issues Preferred candidate profile Knowledge in Hardware & Windows OS Installation Knowledge in remote support tools Only BE/B.Tech Freshers can apply - Pass out- 2022 to 2025 Students who have Backlogs not eligible
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