Monitor network health using
Orion Network Monitoring System (NMS)
, covering routers, switches, servers, VoIP devices, UPS, and other infrastructure components.
Track device performance thresholds including
CPU, memory, hard disk utilization, and temperature levels
.
Identify performance degradation and proactively act on alerts.

Incident Management & Escalation

Troubleshoot circuit issues with carriers and coordinate with vendors for hardware-related problems.
Escalate issues to the relevant teams (Network, Server Owners, etc.) as required for resolution.
Publish outage alerts and maintenance notifications via forums during change management or downtimes.

NMS Administration

Manage the Orion monitoring tool by
adding, modifying, or deleting devices
as per operational requirements.
Work with the
SolarWinds support team
to resolve any technical errors or performance issues with the NMS tool.

Infrastructure Documentation & Reporting

Maintain up-to-date infrastructure inventory for IDC and branch locations.
Update the
IP Subnet Scan Database
regularly.
Prepare and publish
daily, weekly, and monthly reports
on network performance and incidents.

Educational Qualification

Bachelor's Degree or Diploma in IT, Computer Science, or Electronics preferred.

Experience

25 years of experience in
Network Monitoring
,
IT Infrastructure Support
, or
NOC Operations
.
Prior hands-on experience with
Orion NMS / SolarWinds
tools is highly desirable.

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