Engineer II, Field Service

Education

• Bachelor of Engineering (Information Technology / E&TC / CS / Instrumentation), BCA, MCA or relevant experience.

Experience

• 5+ years of hands-on working experience on Chromeleon CDS (Chromatography Data System) or other CDS application available in the market.

Job Summary

Hiring a skilled individual for the Customer Support Engineer position in Mumbai. This role supports the Chromeleon Client-Server Installations, troubleshooting. It involves onsite customer visit and travelling across region. It offers an outstanding opportunity to work in a world-class organization.

Responsibilities

As a Customer Support Engineer, you will:

• Role includes Chromeleon CDS software deployments on all types of client-server network architectures.
• Hands on experience of Windows domain, Server OS, Networking, DHCP, DNS and understanding of Cloud environment, Virtual servers, SQL, Oracle etc.
• Diagnose and troubleshoot Software issues, network issues to minimize downtime.
• Knowledge of Pharma Customer compliance and understanding of regulatory audits (USFDA, EDQM, ANVISA, EU).
• Knowledge of Chromatography instruments like HPLC's, GC's, MS and its usage in the industry.
• Maintain customer KPI's and requires customer escalation handling skills
• Collaborate with cross-functional teams to successfully implement maintenance solutions.
• Determine the most efficient methods for completing assigned tasks.
• Requires travelling at short notice and may include overnight stays in a different city state.