Engineer - Field Service

Engineer - Field Service

Roles and Responsibilities

• Customer Support

  : Provide end-to-end support, from initial machine installation to handling breakdown calls, machine problems, spare part support, and training customers on machine operation.

• Installation & Servicing

  : Coordinate pre-installation requirements with customers and be responsible for the installation and servicing of all machines in the assigned region. This includes assisting with in-house and on-site mould trials and overseeing machine assembly and operation at customer sites.

• Troubleshooting & Problem-Solving

  : Develop and implement

  corrective and preventive actions

  for machine issues. You'll be responsible for

  troubleshooting

  and providing effective solutions to overcome problems.

• Training & Reporting

  : Provide training to customers on machine operation and troubleshooting. You'll also prepare and submit a detailed service report for each machine visit.

• Parts & Data Management

  : Submit field-returned parts to the factory for analysis and warranty cost recovery. Additionally, you'll maintain software backups, hydraulic circuits, and Bills of Material on the service portal.

• Business Development

  : Generate business through spare parts sales and develop spare parts recommendations for customers.