Engineer, DB and OGG/Exadata

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Around 5+ Years experience as Oracle Database engineer/ Core DBA

- Clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c & 19c)

- knowledge and good experience in the following areas

RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker

- Experience in handling database recovery scenarios

- Experience in solve various installation and patching issues

- Exposure & good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage.

- Ability to work under pressure - quick thinking and remaining calm during stressful situations.

- Ability to quickly grasp complex technical issues.

- Excellent written and verbal communication skills.

- Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends .

- Appetite to learn new technologies and constantly improve technical skills

- Good academic background and Oracle Certifications is a must.

Diversity and Inclusion:

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

Career Level - IC2

As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.

Around 5+ Years experience as Oracle Database engineer/ Core DBA

- Clear understanding of Oracle Database Architecture - including the latest version of Oracle 12c & 19c)

- knowledge and good experience in the following areas

RAC, ASM, Exadata, Performance tuning, Data Guard (Physical and Logical), DG Broker

- Experience in handling database recovery scenarios

- Experience in troubleshooting various installation and patching issues

- Exposure & good knowledge in Cloud technologies- Oracle Cloud Infrastructure (OCI/ExaCC), AWS and MS Azure will be an added advantage.

- Ability to work under pressure - quick thinking and remaining calm during stressful situations.

- Ability to quickly grasp complex technical issues.

- Excellent written and verbal communication skills.

- Willingness to work in shifts (including Night shifts as part of 24X7 rota) and on weekends .

- Appetite to learn new technologies and constantly improve technical skills

- Good academic background and Oracle Certifications is a must.