ENGINEER-AFTER SALES

• B-Tech /Diploma in civil with experience in handling the customer complaints related to completed projects
• 3-5 year experience as site engineer in high rise buildings .

• Excellent communication skills
• Technical Proficiency & Excellent knowledge of MS Office
• Team Player

JOB ROLE

Maintain a tracker to monitor and track customer complaints.

Understand the complaint type and segregate the complaints accordingly

Analysing the root cause of the complaint , identifying the correct work process for the rectification and finalising the material and preparation of estimate for the same.

Generate customer complaint number and update the complaint tracker with details of complaint
Obtain time lines for complaint closure . Communicate timeline of complaint closure to the customer Coordinate with the customer department personnel to ensure closure of complaint in the tracker and obtain acknowledgement for closure of complaint Perform a monthly analysis of the complaint tracker to analyse the number, type and frequency of complaints received Assess the time taken for the closure of complaints by the responsible personnel/department Identify and obtain clarification for open complaints Forward the monthly analysis report to the DGM-Operations for evaluation and approval

Co-ordinating all works of after sales activities

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