Engagement Manager

We are looking for an Engagement Manager to build positive relationships with clients during projects. Youll be the assigned clients first point of contact, ensuring that our customers remain satisfied with our services.To succeed in this role, youll need to communicate well and multi-task under tight deadlines. Experience in sales and customer service is an asset in this position. If youre a team player and a problem-solver, wed like to meet you.Your goal will be to ensure that our relationships with customers are strong, profitable and enduring.

Responsibilities

Foster positive relationships with our customers as their primary point of contactHelp clients implement services and plan projects effectivelyEnsure that contract terms and conditions are metManage invoices and bills for assigned customersIdentify upselling and cross-selling opportunitiesAddress customer issues with speed and efficiencyWork with sales teams to generate new businessPrepare reports on project performanceThis job is provided by Shine.com