Endpoint Protection Service Manager

A Snapshot of Your Day
Join Siemens Energy as an experienced Endpoint Protection Service Manager, where you will oversee Endpoint Protection services for our global End User Services (EUS) delivery team. Imagine leading the management of critical services such as Microsoft Defender for Endpoint, MS Purview DLP, and LanCrypt File, ensuring they align with our digital core infrastructure. You will collaborate with various stakeholders to design and implement robust endpoint protection strategies while maintaining high service levels. Your role will empower you to drive service excellence and innovation in a dynamic environment.

How You’ll Make an Impact

• Work with providers to design and implement Microsoft Defender and Purview DLP endpoint services.
• Align with project and service owners to assess the impact of endpoint protection services on all IT services.
• Manage service requests related to MS Defender, Purview DLP, and LanCrypt file encryption, ensuring proper routing to responsible parties.
• Collaborate with Cybersecurity Officers to develop new policies and modify existing configurations based on their requests.
• Lead service meetings with providers, monitor key statistics, SLAs, and KPIs, ensuring contract-required service levels are met.

What You Bring

• Bachelor’s or Master’s degree in IT or a related field, with experience in service management.
• 7-9 years of experience in global service management within a large enterprise.
• Strong knowledge of ITIL practices and ITSM frameworks, including Incident, Problem, and Change Management.
• Proficiency in Microsoft Defender for Endpoint, Microsoft Purview DLP, and basic understanding of LanCrypt solutions.
• Excellent stakeholder management skills and the ability to work effectively in a global environment.
• Sitting for extended periods of time.
• Flexibility to collaborate across many time zones.
• EU-centric support may require irregular hour shifts.
• May be required to travel.

About the Team
Our team is dedicated to delivering top-notch End User Services within Siemens Energy’s Digital Core Infrastructure organization. We focus on ensuring the security and efficiency of our endpoint protection services while fostering collaboration across international teams. By aligning our services with business needs, we contribute to the overall success of Siemens Energy’s mission to drive sustainable energy solutions.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Employees are eligible for Remote Working arrangements up to 2 days per week.
• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Medical benefits
• Time off/Paid holidays and parental leave
• Continual learning through the Learn@Siemens-Energy platform