Endpoint Clinical - Director, Testing - Hyderabad / Bangalore

Responsibilities:

• Oversee testing processes for study delivery, promoting efficient practices, high-quality standards, and consistency across accounts.
• Establish and monitor metrics to assess testing performance, focusing on both speed and quality of delivery; manage the department to meet or exceed Key Performance Indicators (KPIs) through systemic monitoring, review, and reporting.
• Collaborate with leadership to analyze testing metrics, identify trends, and recommend solutions for continuous process improvement, especially in automation.
• Implement the organizations automation testing strategy to optimize timelines and enhance quality, ensuring alignment with critical success factors and ongoing collaboration with leadership.
• Lead the adoption and integration of automation testing tools and frameworks across projects.
• Develop internal relationships to coordinate and address issues related to overflow capacity and future capacity plans.
• Act as a point of escalation for client issues, working collaboratively to identify and implement resolutions.
• Support process improvement initiatives, focusing on procedures for the design, automation, and delivery of software, including identifying opportunities for automation and streamlining.
• Provide leadership and management to ensure the Testing & Validation team achieves organizational and individual goals.
• Foster a positive, results-oriented work environment, promoting teamwork and open communication.
• Oversee the hiring and onboarding process for new team members.
• Mentor and provide training oversight to the Testing team, including Lead Testers, with an emphasis on automation skills.
• Standardize and enhance testing uniformity and automation practices across the organization.
• Travel as needed to support customer meetings and other business needs.

Education:

• Bachelor’s degree or equivalent and/or appropriate experience.

Experience:

• Minimum of 10 years of progressive responsibility in software testing, with experience in managing automation testing.
• 5+ years’ experience in the life science industry.
• Proven ability to communicate effectively across all organizational levels and foster a commitment to excellence.
• Prior experience implementing automation testing to improve efficiency.
• Experience in a fast-paced, entrepreneurial environment is preferred.
• Prior experience delivering eClinical technologies is a plus.
• Proven leadership experience leading distributed teams, especially in a regulated industry, is highly desirable.

Skills:

• Exceptional attention to detail.
• Strong time management and organizational skills with a proven ability to multi-task.
• Experience in managing teams involved in automation testing, frameworks, and best practices.
• Open and effective communicator, fostering a culture of collaboration and engagement.
• Creative problem solver with a practical understanding of resource and time constraints.
• Ability to work effectively in a fast-moving entrepreneurial environment.
• Excellent interpersonal skills and the ability to collaborate with diverse professionals.