Job
Description
As an End User Support Specialist at EY, you will play a crucial role in ensuring stable, secure, and high-performing platform solutions for the organization. Your responsibilities will include: - Designing, implementing, and maintaining platform solutions to support business needs with a focus on high performance, scalability, and reliability. - Troubleshooting and resolving complex technical issues related to platform stability, performance, and integration across multiple environments. - Developing and optimizing system software to enable seamless hardware-software interaction. - Evaluating and implementing new technologies and vendor solutions in alignment with business and technical requirements. - Collaborating with cross-functional teams to enhance reliability, security, and scalability while contributing to automation, documentation, and continuous improvements. - Mentoring junior engineers, providing technical guidance, training, and support for troubleshooting complex platform-related issues. To excel in this role, you will need: - A minimum of 5 years of relevant experience in platform engineering, systems support, or infrastructure management. - A Bachelors degree in Computer Science, IT, Computer Applications, or a Masters in Computer Applications. - Strong troubleshooting skills with expertise in Windows desktop and macOS. - Knowledge of system architecture, hardware-software integration, and performance optimization. - Excellent documentation, problem-solving, and collaboration skills to support cross-functional teams. Additionally, you will be expected to: - Constantly update yourself about new technologies in the market. - Have a winning personality and the ability to become a trusted advisor to stakeholders. At EY, we offer a competitive remuneration package, comprehensive Total Rewards package, flexible working support, and opportunities for career development. If you are a team player with strong analytical, communication, and interpersonal skills, and possess the required qualifications and experience, we encourage you to apply and make your mark at EY. As an End User Support Specialist at EY, you will play a crucial role in ensuring stable, secure, and high-performing platform solutions for the organization. Your responsibilities will include: - Designing, implementing, and maintaining platform solutions to support business needs with a focus on high performance, scalability, and reliability. - Troubleshooting and resolving complex technical issues related to platform stability, performance, and integration across multiple environments. - Developing and optimizing system software to enable seamless hardware-software interaction. - Evaluating and implementing new technologies and vendor solutions in alignment with business and technical requirements. - Collaborating with cross-functional teams to enhance reliability, security, and scalability while contributing to automation, documentation, and continuous improvements. - Mentoring junior engineers, providing technical guidance, training, and support for troubleshooting complex platform-related issues. To excel in this role, you will need: - A minimum of 5 years of relevant experience in platform engineering, systems support, or infrastructure management. - A Bachelors degree in Computer Science, IT, Computer Applications, or a Masters in Computer Applications. - Strong troubleshooting skills with expertise in Windows desktop and macOS. - Knowledge of system architecture, hardware-software integration, and performance optimization. - Excellent documentation, problem-solving, and collaboration skills to support cross-functional teams. Additionally, you will be expected to: - Constantly update yourself about new technologies in the market. - Have a winning personality and the ability to become a trusted advisor to stakeholders. At EY, we offer a competitive remuneration package, comprehensive Total Rewards package, flexible working support, and opportunities for career development. If you are a team player with strong analytical, communication, and interpersonal skills, and possess the required qualifications and experience, we encourage you to apply and make your mark at EY.
