3 Systems Support Jobs

About Us Bank of America operates with the common purpose of improving financial lives through the power of connections. Responsible Growth guides the company's operations, ensuring delivery for clients, teammates, communities, and shareholders consistently. Creating a conducive work environment for global teammates is integral to driving Responsible Growth. Bank of America is committed to fostering a diverse and inclusive workplace, hiring individuals from various backgrounds and offering competitive benefits to support their overall well-being. Bank of America emphasizes collaboration and flexibility among its employees. The company values teamwork and provides a multifaceted approach to flexibility tailored to the diverse roles within the organization. Joining Bank of America offers a fulfilling career with learning opportunities, room for growth, and the potential to make a meaningful impact. Global Business Services Global Business Services is responsible for delivering Technology and Operations capabilities to Bank of America's Lines of Business and Staff Support Functions. Operating through a globally integrated delivery model, Global Business Services ensures flawless execution, sound risk management, operational resiliency, excellence, and innovation. In India, Bank of America's presence is marked by BA Continuum India Private Limited (BACI), the operating entity for India operations under Global Business Services. Process Overview - DevEx APSE DevEx APSE focuses on providing solutions in various areas: - Architecture & Standards: Emphasizing the reuse of common technology services - Lean Technology: Aligning development teams with modern practices for optimizing business value - Provisioning & Management: Utilizing automated, pre-configured utility components - Shared Capabilities: Providing ready-to-use solutions for common issues - Collaboration & Innovation: Encouraging free idea exchange through tools and organizational practices Job Description The Senior Support member on the DevOps Team will be responsible for supporting and integrating various DevOps/Developer Productivity tools in a highly integrated environment. The role involves maintaining partnerships and working relationships to enhance processes and tools continually, ensuring maximum value for application teams and business clients. Proactive research, testing, and implementation of new tools to support the overall DevOps Framework are key responsibilities. Responsibilities Systems Engineers are tasked with designing, implementing, and supporting a set of Highly Available tools for peak performance and seamless integration. They collaborate with application development teams to optimize tool/service usage efficiently. Additionally, Systems Engineers work on on-boarding application teams into DevOps Service offerings, developing, integrating, and supporting the system and components. Requirements - Education: Any PG, UG - Certifications: Any relevant certifications - Experience Range: 5-10 years Foundational Skills - Proficiency in systems support and analysis - Experience with administration or development of CI-CD tools like Bit Bucket, Artifactory, Jenkins, Ansible Tower, XLR, and Sonar - Familiarity with Enterprise Linux and MS Windows Server administration - Experience in WebSphere or Tomcat administration - Technical Systems architecture & design experience - Strong Production Support background with incident triage, root cause analysis, and Change/Problem Management expertise - Exposure to application development lifecycle methodologies - Effective communication and presentation skills across all organizational levels - Willingness to work flexible shifts, weekends, and holidays with compensatory offs Desired Skills - Proficiency in Java programming Work Timings - 7:30 AM to 4:30 PM or 11:30 AM to 8:30 PM Job Location - Chennai/Hyderabad/Mumbai/Gurugram/Gift,

The role is responsible for overseeing day-to-day IT operations, including network, systems, and server support. You will ensure the uninterrupted functionality of the Hospital Management System (HMS) used by the hospital, encompassing IP/OP, billing, pharmacy, lab, etc. Your duties will involve providing on-site technical support and training to staff on using the HMS software efficiently, troubleshooting HMS-related issues, and coordinating with software vendors for escalations and updates. It is crucial to maintain user access, backups, data integrity, and security within the HMS while also installing, configuring, and maintaining hospital hardware such as PCs, printers, biometric devices, CCTV, routers, etc. Additionally, you will be responsible for ensuring the proper functioning of IT systems in all hospital departments including OPD, IPD, Reception, Lab, Pharmacy, and Billing. Regular system and network audits will be performed by you to ensure compliance and smooth performance. Keeping records of software licenses, IT assets, and user logs will be part of your responsibilities. Furthermore, you will assist in digital initiatives like telemedicine, EMR, e-prescriptions, etc. Qualifications required for this position include a Bachelor's degree in Computer Science, IT, or a related field (BCA / BSc IT / BE / B.Tech). Certifications in basic networking, hardware, or HMS training are preferred. The ideal candidate should have at least 13 years of experience in IT support, preferably in a hospital or clinical setup, with prior experience working with any Hospital Management System (HMS). This is a full-time, permanent position offering benefits such as leave encashment and Provident Fund. The work location is in person with day shift timings.,

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Implementation Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE B Tech M Tech Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues and designing effective solutions based on deep product knowledge, while maintaining exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: Provide ongoing support to clients, acting as the interface between the client and the system or application. Accurately define client issues and interpret and design effective solutions based on deep product knowledge. Maintain exceptional communication skills to keep our world-class systems running smoothly. Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications. Stay updated with the latest advancements in network security implementation and integrate innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills: Experience in network security implementation. Must To Have Skills: Exceptional communication skills. Good To Have Skills: Experience in cloud tech support. Good To Have Skills: Experience in software/application tech support. Strong understanding of systems and applications. Solid grasp of network security implementation techniques. Experience with troubleshooting and problem-solving. Experience with collaboration and cross-functional teams. Additional Information: The candidate should have a minimum of 3 years of experience in network security implementation. The ideal candidate will possess a strong educational background in information technology operations, computer science, or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Pune office. BE B Tech M Tech