Email Support Executive

1 - 5 years

0 Lacs

Posted:2 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As an enthusiastic and customer-focused individual, you will be responsible for providing Email and Chat Support to customers. Your excellent communication skills and problem-solving abilities will be key in ensuring customer satisfaction and maintaining high service standards. If you enjoy resolving issues and collaborating with internal teams, this role is perfect for you. Key Responsibilities: - Provide prompt and accurate support to customers via email and chat - Handle customer queries, complaints, and feedback with professionalism - Troubleshoot issues and provide effective solutions - Ensure customer satisfaction and maintain high service standards - Collaborate with internal teams to resolve complex issues Qualification Required: - Excellent written and verbal communication skills in English - Strong problem-solving abilities - Prior Experience In Chat Or Email Support Preferred - Ability to multitask and work in a fast-paced environment - Willingness to work in rotational shifts and on rotational week offs (Note: No additional details of the company were provided in the job description),

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