Email Support Executive

1 - 4 years

1 - 2 Lacs

Posted:20 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Handle customer queries, requests, and complaints via email and chat support.

  • Provide accurate information and appropriate solutions to customer concerns.
  • Maintain detailed and organized records of all customer interactions.
  • Ensure all communications meet quality and response time standards.
  • Coordinate with internal teams to resolve customer issues efficiently.
  • Escalate complex cases to senior support when necessary.
  • Follow standard operating procedures (SOPs) and maintain data confidentiality.
  • Identify recurring issues and suggest process improvements.

Contact Number - 7905583955

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Teamware Solutions

IT Services and IT Consulting

Chennai Tamilnadu

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