Email Support- Customer Services

• Handling queries, requests & complaints on mail and other forms of official communication
• Managing Customer Retention of high-ticket size cases
• Handling escalation of high-ticket size customer
• Increasing customer satisfaction through proactive and actionable resolutions to questions, concerns or challenges
• Ensuring management and resolution of all customer enquiries within agreed timescales
• Regular follow-up with branch ops and branch managers for closure
• Ensure timely reverts on Customer care email ID query & complaints.
• Analysis of statistics and compilation of Monthly/Quarterly reports/MIS Skill Set
• Handling a team size of 1-2 member (executive level) and managing daily MIS for the their KRAs

Required Skills and Qualifications:

• Graduate and above
• Excellent Verbal & Written communication and analytical skills
• Ability to articulate and present to cross-functional teams, stakeholders, and executives
• Should have eye for detail and work under tight timelines
• Agility and patience to multitask
• Prior experience in handling customer queries on multiple support channels - telephone, chat, email and in - person
• Excellent customer service skills, including maintaining focus on customer issues
• Decision making and conflict management skills
• Computer literacy
• Microsoft Word skill set

Job Types: Full-time, Permanent

Pay: From ₹350,000.00 per year

Work Location: In person