Posted:1 day ago|
Platform:
Work from Office
Full Time
Role: Customer Support Representative (Email Process)
Location: Vikhroli West Mumbai (Work from Office) Shift: Rotational shifts including night shifts 1 rotational week off Pick up & Drop facilities provided
Key Responsibilities:
Draft professional emails to resolve customer queries and complaints. Deliver exceptional customer service while handling sensitive issues. Ensure prompt and accurate resolution of customer concerns in line with airlines service standards.
Required Skills:
Excellent written and verbal communication skills. Strong email drafting and comprehension abilities with minimum 1yr of experience in customer service. Customer-centric approach with problem-solving mindset.
WNS Holdings
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