EIS Support Specialist

Location : Bengaluru (Hybrid)

Experience Level:

• 5-7 years Provide support to employees or internal customers in resolving complex or escalated technology issues.
• Ensure the proper day-to-day operation of internal technology applications and equipment.
• Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, servers, and/or network equipment.
• Perform updates, repairs, upgrades, backups, and other maintenance tasks. May also handle phone and email
• assistance as well.
• Entry-Level position within field. Requires little or no experience in discipline. Performs routine assignments as directed.
• Closely supervised with little latitude for independent judgment.
• Provides day-to-day technical customer support to employees for internal desktop systems software and hardware;
• installs, configures and troubleshoots desktop systems, workstations.
• Provides quick response and maximum uptime of all users and performs end user training when necessary. Serves as liaison between IT and business groups.
• Acts a face of IT/EIS in managing customer relationships and expectations.
• Assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available.
• Respond to requests from the Helpdesk and support internal users on various desktop systems issues.
• Assess assigned severity levels and prioritize work accordingly.
• Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies.
• Train customers on various tools and systems.
• Maintain documentation and training material for supported services.
• Communicate highly technical information to both technical and non-technical personnel.
• Provide hands on help to other IT groups. Typically requires up to one year of related experience.