Ecommerce Manager

Job Description

Galderma (India) Pvt. Ltd. is looking for Ecommerce Manager to join our dynamic team and embark on a rewarding career journey. We are seeking a dynamic and experienced eCommerce Manager to oversee our online sales and digital presence. The ideal candidate will be responsible for developing, implementing, and managing our eCommerce strategy to drive online revenue growth. This role requires a deep understanding of online consumer behavior, digital marketing, and e-commerce technologies. The eCommerce Manager will collaborate with cross-functional teams to optimize the online customer journey and enhance the overall online shopping experience. Key Responsibilities : eCommerce Strategy : Develop and implement a comprehensive eCommerce strategy aligned with business goals. Stay abreast of industry trends and emerging technologies to continually enhance the online shopping experience. Website Management : Oversee the day-to-day management of the company's e-commerce platform. Collaborate with IT and web development teams to ensure website functionality, user experience, and performance are optimized. Product Merchandising : Strategically manage product listings, including pricing, descriptions, and images. Implement merchandising strategies to maximize sales and cross-selling opportunities. Digital Marketing : Plan and execute digital marketing campaigns to drive traffic, customer acquisition, and sales. Utilize SEO, SEM, email marketing, and social media channels to increase online visibility and engagement. Analytics and Reporting : Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of eCommerce initiatives. Generate regular reports on sales performance, customer behavior, and other relevant metrics. Customer Experience : Enhance the online customer journey and ensure a seamless and user-friendly experience. Address customer inquiries, issues, and feedback to maintain high levels of customer satisfaction. Partnership Management : Collaborate with external partners, vendors, and platforms to expand the reach and capabilities of the eCommerce channel. Compliance and Security : Ensure compliance with relevant regulations and implement security measures to protect customer data and transactions.