Ecommerce customer support

Responsibilities:

• Provide exceptional customer support and assistance via various communication channels (phone, email, chat, etc.).
• Respond to customer inquiries, resolve problems, and provide accurate information about our Laptop batteries and other parts.
• Ensure timely and effective resolution of customer complaints, issues, and technical difficulties.
• Educate customers on our platform features, functionality, and best practices to maximize their experience.
• Collaborate with internal teams to coordinate and escalate customer requests as needed.
• Maintain accurate and detailed records of customer interactions and transactions in our CRM system.
• Proactively identify opportunities to improve customer satisfaction and recommend process enhancements.
• Stay updated on industry trends and developments to provide knowledgeable support and advice to customers.
• Assist in the creation of support documentation, FAQs, and knowledge base articles to enhance self-service resources.

Requirements:

• Excellent communication skills, both written and verbal, with a customer-centric approach.
• Strong problem-solving and decision-making abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Attention to detail and excellent organizational skills.
• Interest in D2C industry and laptop parts

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• work: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person