Ecommerce Customer Support

We are looking for a Customer Support Executive to handle customer queries, complaints, and order-related issues for our e-commerce business. The ideal candidate should be customer-focused, proactive, and skilled in communication.

Key Responsibilities:Customer Interaction & Issue Resolution:

• Respond to customer queries via phone, email, chat, and social media.
• Handle order-related inquiries, cancellations, refunds, and replacements.
• Resolve customer complaints efficiently and ensure a positive customer experience.

Order & Logistics Support:

• Track orders and coordinate with the logistics team for timely delivery.
• Assist customers with payment-related issues, order modifications, and returns.
• Ensure smooth communication between customers and delivery partners.

Product & Service Assistance:

• Provide accurate product details, pricing, and availability updates.
• Guide customers on using the website, placing orders, and payment options.
• Assist in resolving issues related to product defects or damages.

Customer Relationship & Retention:

• Maintain a professional and empathetic approach in all customer interactions.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Collect feedback and suggest improvements for customer service quality.

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

• Paid sick time

Work Location: In person