EBS Support Resource (L1)

You will join our team for a 6-month engagement in either Dubai or Abu Dhabi as an experienced EBS Support Resource. Your primary responsibility will be to provide Level 1 support for E-Business Suite (EBS) with a focus on the Finance, Procurement, and HR modules. This role entails troubleshooting basic issues, adhering to Standard Operating Procedures (SOPs), documenting all incidents in the ticketing system, and escalating complex problems to Level 2 support when necessary. Your key responsibilities will include providing support for EBS across the Finance, Procurement, and HR modules, resolving basic issues using established SOPs, documenting all incidents and solutions in the ticketing system, communicating effectively with end-users to gather information on reported problems, promptly escalating unresolved issues to Level 2 support, assisting in user training, and maintaining updated knowledge of EBS processes to enhance support capabilities. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 1-2 years of experience in EBS support, specifically in Finance, Procurement, and HR modules. You should be familiar with troubleshooting processes, SOPs, possess excellent problem-solving skills, attention to detail, strong communication abilities to effectively interact with end-users, and the capacity to work independently or as part of a team in a fast-paced environment. Preferred skills for this position include knowledge of Oracle E-Business Suite (EBS) applications, experience with ticketing systems and incident management, and a basic understanding of database concepts and data management.,