EA to MD

Key Responsibilities:

1. Executive Assistance

• Manage calendar, appointments, and travel arrangements for senior management.
• Draft, review, and manage correspondence, reports, and presentations.
• Coordinate meetings, prepare agendas, and follow up on action points.
• Handle confidential documents and maintain discretion at all times.
• Liaise with internal teams and external stakeholders on behalf of management.

2. CRM (Customer Relationship Management)

• Maintain and update customer database in CRM software.
• Monitor customer interactions and ensure timely follow-ups.
• Assist in developing loyalty programs, special campaigns, and personalized communication.
• Generate CRM reports on customer engagement, repeat purchases, and sales performance.
• Ensure prompt resolution of client queries, complaints, and service issues.

3. Coordination & Communication

• Act as a bridge between management, sales, and customer service teams.
• Support marketing initiatives by coordinating with the CRM database for campaigns.
• Track customer feedback and share insights with management for decision-making.

4. Administrative & Reporting

 Maintain accurate records, MIS reports, and dashboards for management.

 Assist in event coordination, exhibitions, and VIP customer engagements.

 Support data analysis related to sales, customer retention, and business growth.

Key Skills & Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking ability.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM software.
• Customer service orientation with problem-solving mindset.
• Ability to handle confidential information with integrity.
• Time management and ability to work under pressure.

Educational & Experience Requirements:

• Graduate in Business Administration/Commerce/Marketing or related field.
• 3–6 years of experience as an Executive Assistant, CRM Executive, or similar role (preferably in retail/luxury/jewellery industry).
• Familiarity with CRM platforms and database management.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person