E2E testing Front-end (Mainframe)-WFO-only Chennai (JD Attached)

Cognizant

10 - 15 years

15 - 25 Lacs

Madurai Chennai Coimbatore

Posted:1 week ago| Platform:

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Skills Required

Mainframe Db2 Front End E2E Testing Mainframe Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Fiserv will provide the SOP, and the Cognizant team will follow the steps mentioned in the SOP.
Engaging with development to resolve E2E environment related issues impacting client testing cycles. Front end technologies supported are Unix (commands, vi) and shell scripts.
Responsible for performing root cause analysis, first/second level investigation, escalation and resolution of process and batch failures in a timely manner.
Ensure E2E client service level agreements are attained
Serve as an escalation point for client issues related to the E2E environment or more complex issues.
Engage with backend team that monitor E2E batch flow to ensure batch streams are processing on time, identify issues that require corrective action and follow up for resolution.
Implement appropriate corrective actions to eliminate recurring batch job failures, coordinating, monitoring, approving E2E environment change related activities, performing training and coaching for less experienced team members, update procedures as changes occur and deficiencies are identified.
Analyze documentation supporting changes in a complex E2E environment.
Responsible for monitoring and support transmissions, perform replay/retransmission of files as needed
Able to initiate bridge calls when multiple application and support teams require direct communication between each other to resolve problems.
Capable of promoting Incidents to Incident Management for a severe issue where production is impacted.
Ability to page out Application Teams for batch issues/abends and page additional Application Teams/additional resources when needed.
Cognizant team will escalate to Fiserv L3 team for any unresolved issues

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