E- Retail In house Ops In-charge

You will be responsible for ensuring the timely pickup of shipments from customers and connecting them onto the network as per the set cut-offs. It is crucial to ensure adherence to operational workflows and standard operating procedures (SOPs) defined for service center outbound operations. Monitoring the daily in scan and out scan of shipments and related paperwork is essential, along with conducting daily staff briefings to communicate operational changes and route adjustments. Your role will involve distributing pickups among the team and ensuring timely pickups from regular customers as per agreed cut-off times. To reduce nil pickup wastages among regular clients, you will provide feedback, visit clients, engage in telephonic interactions, and monitor staff-wise productivity. It is important to ensure the correctness of cash sale bookings, report pickup exceptions to Customer Service/Sales, and guarantee timely and accurate data capture for all pickups. In addition, you will be responsible for ensuring the timely deposit of cash sales amounts collected to accounts and connecting outbound loads onto hubs/warehouses to meet delivery commitments. Monitoring and reviewing operations processes on sorting and bagging of shipments, as well as auditing AWBs to detect errors and improve data entry, are key aspects of your role. You will also monitor expenses through daily vehicle log checks, ensure timely reimbursement of fuel conveyance expenses to staff, and support sales in bills distribution and collections. Safety is paramount, and you will oversee the safe handling of all shipments at the service center, including handling security exceptions with the security team. To support a high-performing team, you will provide direction, guidance, and support to employees to help them effectively discharge their duties. Key result areas and performance indicators include driving service quality and excellence, operational productivity, accuracy in data capture, achievement of target NPS scores, and adherence to performance management system timelines and guidelines. Your performance will be measured based on key performance indicators such as adherence to committed pickup timings, timely connectivity of outbound loads, accuracy in data capture, and achieving target NPS scores for the service center. You will also drive operational process efficiency and capability, ensuring an increase in operational productivity and adherence to performance management system timelines and guidelines.,