E-Commerce Website Executive

Deccan Music Private Limited

0 years

0 Lacs

india

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

management pricing crm dispatch communication logistics service resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Website Management
- Update and maintain product listings, images, specifications, and pricing on DeccanRetail.com.- Ensure product information is accurate and up to date.- Monitor website functionality and coordinate with developers or IT for issue resolution.

CRM & Order Processing
- Manage and update the internal CRM for orders, leads, and customer records.- Process online orders from confirmation to dispatch and delivery coordination.- Ensure smooth communication with warehouse and logistics teams for timely order fulfillment.
Customer Support
- Handle customer queries and service requests received through DeccanRetail.com, email, WhatsApp, or social media platforms.- Coordinate with service and logistics teams to resolve complaints or order-related issues promptly.- Maintain a courteous and professional tone in all customer interactions.
Pricing & Market Monitoring
- Regularly track competitor websites (Amazon, Flipkart, etc.) for product availability and pricing.- Ensure DeccanRetail.com pricing is competitive and aligned with market trends.

Job Type: Full-time

Work Location: In person

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